Shipping, Returns & Exchanges

Stjohnknits.com Return Policy

We hope that you are satisfied with your St. John purchase. In the event that you need to return something, St. John gladly accepts returns of regular price merchandise.

Please note that all returns must adhere to the following conditions to qualify for a refund:

• Returns must be received within 14 days of the date the order was delivered.
• All items must be in original condition (unworn, unwashed, undamaged, and unaltered).
• Merchandise must have all original tags attached.
• Jewelry must have all protective materials in place.
• Gowns must be returned within 10 days of receiving the item.
• Fully complete the return form and include this in your package along with the product(s) you are returning.
• Final Sale merchandise – including items discounted at 40% off or higher, masks and any other items indicated as “Final Sale” at StJohnKnits.com are not eligible for return or exchange. This applies to Outlet products as well. All Final Sale products are indicated on the website via the product detail page and in the shopping cart. Final Sale items will also be noted on your return form included in your package.
• Shipping charges are not refundable.
• All items sent back for return are subject to a full inspection upon delivery. St. John reserves the right to decline a return of any merchandise that does not meet the above return requirements.
• Please note that we are unable to accept returns of items purchased anywhere other than STJOHNKNITS.COM.
• If you made a purchase through one of our St. John Boutiques in store or over the phone, all returns must go back to the original Boutique where purchased.
• If there is evidence that the product was damaged during shipment, please contact our Customer Care no later than 48 hours after receipt of the order at 877-750-1171 or clientservices@sjk.com.

Exchanges

• We do not offer exchanges at this time. Please return the item you do not wish to keep and place a new order for the desired item at stjohnknits.com

Price Matching

• If requesting a price match for an online order, you must be able to provide a functioning link to the item on the competitor's website. The item must be available at the competitor’s website along with our website. To place your order please contact a Client Services Representative at (877) 750-1171

Price Adjustments

• If we mark down the price of an item you’ve already purchased, we will gladly adjust the sale price at your request within 7 days of your order date. Price adjustments will be credited back to the original form of payment that was used to purchase the item online. Please note that if your price adjustment brings the item to 40% off or more of the original price it will be considered a Final Sale and no longer eligible for a return. Price adjustments are not applicable to items purchased during limited-time sales, final sales, extra savings events, or other special promotions. To see if you are eligible for a price adjustment, please contact a Client Services Representative at (877) 750-1171 or email us at client services.

Returns and Exchanges to Retail Locations

• You are welcome to take your return into any of our St. John Boutiques with the original packing slip and original form of payment.
• Regular price merchandise can be refunded to the original form of payment.
• Sale items purchased online are only eligible for exchange or store credit.
• St. John Outlets and St. John Authorized Retailer locations will NOT accept returns from STJOHNKNITS.COM.
• When returning a gift to a St. John Boutique, item can be exchanged for equal value, receive store credit or refunded to the original form of payment.

Returns by Mail

St. John is pleased to offer free return service via UPS in order to ensure a quick, convenient return service. To return your package please follow these steps:

1. Please pack the item(s) in the condition they were received using the original box and packing materials, if possible.
2. Fully complete the return form and include this in your package along with the product(s) you are returning.
3. Affix the prepaid UPS label to your package, making sure no other tracking labels are showing.
4. When your package is ready, drop it off at your nearest authorized UPS shipping outlet. You can find the nearest authorized UPS shipping out by visiting UPS drop off.
5. If you have lost or misplaced your return label, please contact a Client Services Representative at (877) 750-1171 or email us at client services for a replacement shipping label.
6. You may also return the package via U.S. mail at your own cost. If you chose to do so, the package should be shipped and insured to:
7. St. John Knits, Attn: STJOHNKNITS eCom Returns 5515 E La Palma Avenue, Suite 100 Anaheim, CA 92807

1. St. John Knits is not responsible for lost packages returned using shipping methods other than the ones we have provided.
   

   Upon receipt of your return, you will receive an e-mail notification once the return has been processed. Please note your return will take up to 5-7 business days to reach our facility and approximately up to 10 business days to process once received. Please allow up to 1 billing cycle for the credit to post to your account.

International ordering and returns Introduction

ST. JOHN KNITS ships internationally from STJOHNKNITS.COM (our "Site") with the assistance of our international Ecommerce partner, Global-e

For international orders, please use International Order Return to start the process.

What Countries Are Eligible for International Shipping?

Currently, STJOHNKNITS.COM ships to over 40 countries and counting. As we continue to grow we will continue to expand to more countries. To see if we ship to your destination, please click on the Ship To: flag at the top right hand corner of our website. From there you will select the Shipping Country/Territory drop down box and you will be able to see all of our available options.

What are my Payment Options?

Accepted methods of payment vary depending on the destination country. Accepted methods of payment will be displayed on the Order Review & Payment Page through Global-e checkout.

How are Customs, Duties, and Taxes Calculated? When are They Collected?

All taxes, customs, duty information, and other shipping related costs will be calculated at the time of checkout through Global-e. The amount of the applicable tariffs, duties, and taxes will vary based on the product ordered and the specific rates set by the local government. All tariffs, duties, and taxes will be collected at the time of checkout and you will not be asked to pay any additional fees at time of delivery. In certain instances and depending on your country, your duties and taxes will be included in the price and you will not be asked to pay any additional fees.

How Are International Shipping Rates Determined?

International shipping rates vary depending on the international destination and are determined by the shipping option chosen by the customer, the international destination, and the total order weight. Total shipping costs, taxes, and duties will be displayed prior to submitting your order.

How Can I Track My International Order?

We will keep you updated on your order status via email. We will send you an initial confirmation email when your order is placed, and second email when your order ships. The order shipment email will contain an Global-e tracking number that you can use to track your package through your order's journey. You can access the Global-e Tracking page here: Global-e Tracking

Can I Ship to Multiple Addresses?

No, you cannot ship to multiple addresses within the same order. The country of your credit card and the international shipping destination country must match in order to place an international order. Additionally, the bill to and ship to address must match.

Can I Modify or Cancel My Order After it Has Been Placed?

After you place an international order, you are not permitted to modify your order. If you would like to cancel your order, you have a two-hour window to cancel once your order has been placed.

International Returns

St. John gladly accepts returns of merchandise purchased directly from STJOHNKNITS.COM that are in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached. In addition, jewelry must also have all protective materials in place. Products showing signs of wear or use will not be accepted. Exchanges/Returns must be received within 30 days of the original order date. You may return your purchase for a refund of the merchandise cost less the cost of return shipping. Initial shipping, taxes and duty charges will not be refunded. STJOHNKNITS.COM does not accept exchanges. You can return your order and then place a new one for the new item. Please note STJOHKNITS.COM does not offer price adjustments on any full-price and/or sale merchandise.

Questions?

Call a ST. JOHN Client Service Representative 1-877-750-1171.

Can I return an Item to a ST. JOHN KNITS Boutique or Outlet?

No, at this time no returns will be accepted in St. John Boutiques or Outlets in any country.

Privacy Policy

All international orders are subject to STJOHNKNITS.COM policies, including the Terms and Conditions and Privacy Policy. In addition, international orders are also subject to Global-e's policies, including Global-e's Terms and Conditions.

Secure Shopping

STJOHNKNITS.COM and Global-e use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. This protection is used for all online orders, whether through a desktop computer or a mobile device. Should any unauthorized charges appear on your credit card as a result of shopping with STJOHNKNITS.COM, you must notify your credit card provider in accordance with its reporting rules and procedures.