Currently, SJK Online ships to 40 countries. As we continue to grow, we will continue to expand to more shipping destinations. Not sure if we will be able to ship to you? No worries! Please click on the flag at the top right corner and scroll through our list, from there you will select the Shipping Country/Territory to see our options.

Order Processing:

• You will receive email updates throughout your order process, including a confirmation email once your order is placed and a second email when your order ships.
• Your shipping confirmation email will include a Global-e tracking number, which you can use to follow your package from shipment to delivery.
• Once an international order has been placed, it cannot be modified.

Payment Options:

• Payment Option will vary depending on the destination country. Payment methods will be displayed on the Order Review page.
• To place an international order, the credit card country, billing address, and shipping destination country must all match.

Duties and Taxes:

• Taxes, duties, and customs fees are calculated at checkout using our international checkout partner, Global-e.
• The exact amount charged depends on the items in your order and the rates set by your local government.
• All applicable duties, taxes, and tariffs are collected at checkout, so there are no surprise charges later.
• You will not be required to pay any additional fees upon delivery.
• In some countries, duties and taxes are already included in the item price, and no separate charges will appear at checkout.

Shipping Rates:

• International shipping rates vary by destination and are based on where your order is being delivered.
• Shipping costs are also determined by the shipping method selected and the total weight of your order.
• Your total shipping cost, along with any applicable taxes and duties, will be clearly displayed at checkout.
• You’ll be able to review all charges before submitting your order, with no hidden fees.

Shipping:

• Your shipping confirmation email will include a Global-e tracking number, which you can use to follow your package from shipment to delivery.
• We will ship your package with DHL Express International Shipping
• Once shipped DHL will take 7-10 business days to deliver, however please do kindly note that delays during customs processing delays are outside of SJK control, and sometime unavoidable.

International Returns Process:

• Your SJK online orders can be sent back to us, through our international return portal.
• You can start your return here: https://stjohnknits.com/returns
• Please kindly note that international returns will be delivered back to our warehouse in 7-10 business days.
• Once delivered our returns team will process the return and issue a full refund back to your original form of payment.
• Depending on your financial institution it can taken up to 10 business days for the refund to post back into your account.

EU Legal Guarantee:

Minimum Two-Year Legal Guarantee: If you purchase a product in the European Union, you are entitled to a minimum two-year legal guarantee, in accordance with applicable consumer protection laws.

• Extended Guarantee Periods: Depending on your country, you may be entitled to a longer legal guarantee period.
• Product Conformity: If your item does not match its description or does not function as intended, you may be entitled to a remedy under the legal guarantee, provided the issue existed when the item was delivered and becomes apparent within the applicable guarantee period.
• Available Remedies: Depending on the circumstances and applicable law, you may be entitled to a complimentary repair or replacement, a price reduction, or a full refund.
• How to Report an Issue: If you experience an issue with your purchase, please contact our Client Services team as soon as possible. You may be asked to provide proof of purchase, such as a receipt, invoice, or bank statement.
• Learn More About Your Rights: For further information about the legal guarantee and your rights in your country, please visit Your Europe – Guarantees and Returns.

Canada Orders:

Canadian shoppers are eligible for a full refund of Duties & Taxes on returned orders.